The Role of Information Technology in Supporting Supply Chain Coordination of Logistics Services Providers

Coordination is considered a fundamental element to achieve a better supply chain efficiency and effectiveness in today turbulent business environment. Supply chain coordination requires that all stages to take actions to maximise the global supply chain profit. Coordination is then an integral part of the Supply Chain Management (SCM) approach. The SCM approach is the systemic strategic coordination of business functions among the members of the supply chain. It involves process coordination and integration of suppliers, customers and other supply chain partners. The benefits associated to supply chain coordination relate to costs reduction, better customer service, increased returned on asset and higher reliability and responsiveness to market needs. The achievement of a satisfactory level of coordination is often constrained by management’s willingness and capabilities to integrate business activities with aBStract